Shipping Policy – Shinju TCG

Effective Date: June 10, 2022

Shinju TCG (“Shinju TCG,” “we,” “us,” or “our”) ships trading cards, sealed products, graded cards, and collectibles from Akihabara, Taito, Tokyo, Japan. This Shipping Policy explains how we process, package, and deliver your order. It should be read together with our Terms and Conditions, Refund and Returns Policy, and Privacy Policy.

1. Where We Ship

a. Domestic Shipping

We ship to addresses within Japan.

b. International Shipping

We ship to many countries worldwide. Some destinations, carriers, or product types may be restricted due to carrier rules, local regulations, or import limits. If we cannot ship to your location, we will contact you after you place your order and offer a cancellation and refund.

c. Shipping Address

Please make sure your shipping address is complete and accurate. We are not responsible for delays or losses caused by an incorrect or incomplete address provided at checkout.

2. Order Processing

a. Processing Time

Orders are typically processed and packed within 1-3 business days after payment is confirmed. Business days are Monday to Friday, excluding Japanese public holidays.

b. Longer Processing

Processing may take longer during major card releases, sales events, convention periods, and Japanese holiday periods such as Golden Week, Obon, and the New Year holidays.

c. Pre-Orders

Pre-order items ship after the product is released and received in our stock. Estimated release dates are provided by manufacturers and distributors and may change.

d. Order Confirmation

You will receive an email confirmation after you place your order, and a shipping notification with tracking information once it ships.

3. Shipping Methods and Delivery Times

a. Carriers

We ship with reputable carriers such as Japan Post and international courier services. The available methods and estimated delivery times are shown at checkout.

b. Estimated Delivery

Delivery times are estimates, not guarantees. Actual delivery depends on the carrier, destination, customs processing, and weather or other events outside our control.

c. Delays

We are not responsible for delays caused by carriers, customs authorities, natural events, or other circumstances beyond our reasonable control.

4. Shipping Fees

Shipping fees are calculated at checkout based on destination, weight, size, declared value, and the shipping method you select. Any free-shipping offers or minimum order thresholds will be clearly displayed on the Service at the time of purchase.

5. Packaging and Protection

a. How We Pack

Because condition matters for collectibles, we pack single cards in protective sleeves and rigid holders, and sealed boxes and graded slabs with protective padding in sturdy outer packaging.

b. Insured and Tracked Shipping

High-value orders may be shipped with tracking, signature confirmation, or insurance, and additional fees may apply. We recommend choosing tracked shipping for valuable items.

6. Customs, Duties, and Taxes

a. Buyer Responsibility

For orders shipped outside Japan, import duties, value-added tax (VAT or GST), customs processing fees, and other charges imposed by the destination country are the responsibility of the buyer unless otherwise stated at checkout. These charges are not included in the item price or shipping fee.

b. Customs Declarations

We declare the contents and value of each package accurately as required by law. We cannot mark packages as gifts or declare a lower value.

c. Refused Packages

If a package is refused or abandoned, or returned because duties were not paid, we may deduct original shipping, return shipping, and handling costs from any refund.

7. Tracking Your Order

Once your order ships, we will email you a tracking number whenever one is available. Tracking updates may take a day or two to appear and may vary between carriers. If your tracking has not updated for an extended period, please contact us.

8. Lost, Delayed, or Damaged Packages

a. Lost or Delayed Packages

If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier office first, then contact us at support@www.shinjutcg.com so we can help investigate with the carrier.

b. Damaged Packages

If your order arrives damaged, please follow the steps in our Refund and Returns Policy and contact us within 7 days of delivery with photos of the item and all packaging.

9. Combined Orders and Address Changes

a. Combined Shipping

If you place multiple orders, please contact us before they ship to ask about combining them. We cannot combine orders that have already been packed or shipped.

b. Address Changes

Address changes are possible only before an order has shipped. Please contact us as soon as possible at support@www.shinjutcg.com.

10. Restricted Items

Some items may be subject to shipping restrictions to certain countries. We reserve the right to hold, cancel, or refund an order if a shipment is not permitted or not feasible.

11. Changes to This Policy

Shinju TCG reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time you place your order will govern that order.