Refund and Returns Policy – Shinju TCG

Effective Date: June 10, 2022

Shinju TCG (“Shinju TCG,” “we,” “us,” or “our”) wants you to be happy with your trading cards, sealed products, graded cards, and collectibles. Because collectibles are condition-sensitive and often one of a kind, our refund and returns process differs from standard merchandise and is outlined below. This policy should be read together with our Terms and Conditions, Shipping Policy, and Privacy Policy.

1. Items Not as Described

a. Reporting a Problem

If your item arrives in a condition materially different from its listing, photos, or video, please contact us within 7 days of delivery at support@www.shinjutcg.com.

b. What to Include

Please include your order number, clear photos of the item and the packaging as received, and a brief description of the issue. Claims submitted without photos or outside the required timeframe may not be eligible for a refund or replacement.

c. Our Resolution

Depending on the circumstances, we will offer a replacement, store credit, or a refund at our discretion.

d. What Is Not Covered

Minor variations that are normal for trading cards (such as slight centering differences or holo pattern variation within the same print) are not considered defects when the listing accurately represents the item.

2. Damaged in Transit

a. Reporting Damage

If your order arrives damaged during shipping, please contact us within 7 days of delivery at support@www.shinjutcg.com.

b. Required Evidence

Please keep all original packaging and send photos of the outer box, the protective packaging, and the damaged item. We may need these to file a claim with the carrier.

c. Resolution

Once verified, we will arrange a replacement, store credit, or refund as appropriate.

3. Wrong or Missing Items

If you receive the wrong product, or an item is missing from your order, please contact us within 7 days of delivery at support@www.shinjutcg.com with your order number and photos where applicable. We will arrange a correction, replacement, or refund as appropriate.

4. Returns of Eligible Items

a. Eligibility

Unopened, unused accessories and supplies in their original packaging may be returned within 14 days of delivery for a refund or store credit, minus original shipping costs.

b. How to Return

To initiate a return, contact us at support@www.shinjutcg.com with your order number. We will provide return instructions, including the return address in Japan. Return shipping costs are the responsibility of the customer unless the return is due to our error (for example, a wrong or misdescribed item).

c. Refund Timing

Refunds for eligible returns will be issued to the original payment method within 5-10 business days of our receiving and inspecting the returned item.

d. Condition on Return

Returned items must arrive in the same condition they were sent. Cards or products that are swapped, altered, or returned in a different condition may be refused.

5. Sealed Products

a. Factory-Sealed Items

Sealed booster boxes, special boxes, and packs are sold factory sealed. Once a seal is broken or the product is opened, it cannot be returned, except where the item arrived damaged or not as described.

b. Randomized Contents

Sealed products contain randomized contents. Pull rates and the value of cards inside are not guaranteed, and an unsatisfying pull is not grounds for a return.

6. Graded Cards

Graded cards are sold with the grade and condition shown in the listing. Please inspect the slab and card on arrival and contact us within 7 days if there is damage to the case or a discrepancy from the listing. We do not accept returns because of a change of mind about a grade, a later re-grade, or market price changes.

7. Non-Returnable Items

The following items are not eligible for return or refund, except as required by law or as described in Sections 1 to 3:

Opened sealed products and opened packs.
Single cards and collectibles that arrived as described and in the condition listed.
Gift cards.
Clearance or final-sale items, as marked at the time of purchase.
Items damaged after delivery due to customer misuse, handling, or storage.
Pre-order items once the product has been released and shipped, unless it arrives damaged or not as described.

8. Cancellations

a. Before Shipment

Orders may be canceled for a full refund if the request is received before the order has shipped or entered the packing process.

b. After Shipment

Once an order has shipped, it cannot be canceled; standard return procedures (where applicable) will apply.

c. Pre-Orders

Pre-orders may be canceled before the product is allocated for shipping. Please contact us as early as possible.

9. Customs, Duties, and Refused Packages

Import duties, taxes, and customs fees are the responsibility of the buyer. If a package is refused, abandoned, or returned to us because of an incorrect address or unpaid duties, we may deduct original shipping, return shipping, and handling costs from any refund.

10. How to Start a Return or Claim

To start a return, exchange, or refund request:

Email us at support@www.shinjutcg.com with your order number, a description of the issue, and photos where applicable.
Our team will review your request and respond with next steps, typically within 1-2 business days.
Please do not send items back to us without first contacting us for return instructions.

11. Refund Processing

Approved refunds will be issued to the original payment method used at checkout. Please allow 5-10 business days after approval for the refund to appear, depending on your bank or payment provider. Currency conversion differences are determined by your bank or payment provider.

12. Changes to This Policy

Shinju TCG reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time you place your order will govern that order.