Privacy Policy – Shinju TCG

Effective Date: June 10, 2022

Shinju TCG (“Shinju TCG,” “we,” “us,” or “our”), a company located at Akihabara, Taito, Tokyo, Japan, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase trading cards, sealed products, graded cards, collectibles, and related accessories, join our community, or otherwise interact with our Service. This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, and Refund and Returns Policy, all of which are incorporated by reference.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Information You Provide to Us

Account information: your name, email address, phone number, and password.
Order information: billing and shipping address, items purchased, and order history.
Payment information: credit/debit card, PayPal, Apple Pay, Google Pay, or other payment method details needed to process your purchase. We do not store full payment credentials; payment processing is handled through secure, industry-standard third-party payment providers.
Collection and interest information: details you voluntarily share, such as favorite games, sets, or card eras (for example Pokemon, One Piece, Yu-Gi-Oh, or Dragon Ball), wishlist items, and trade or buy requests.
Communications: customer service inquiries, questions about card condition or grading, order or shipping issues, community messages, and product reviews.

b. Information Collected Automatically

Device and usage information: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Service.
Cookies and similar technologies: used to remember your preferences, maintain your shopping cart, and analyze site traffic.

c. Information From Third Parties

Information from payment processors, shipping carriers, and fraud-prevention services necessary to complete and protect your transaction.
Information from our e-commerce platform provider and marketing or analytics partners that helps us understand how customers find and use our Service.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders, including single cards, booster boxes, special boxes, graded cards, and collectible figures.
Communicate with you about your order, shipping updates, and return or exchange requests.
Provide customer service and respond to product, condition, and pricing inquiries.
Personalize recommendations based on the games, sets, and collectibles you are interested in.
Improve our website, catalog, and services.
Send promotional communications and mailing-list updates about new releases, restocks, and community news, where you have opted in. You may unsubscribe at any time.
Detect, prevent, and address fraud, unauthorized transactions, and other illegal activity.
Comply with legal obligations, including tax, accounting, customs, and consumer protection requirements.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

a. Service Providers

With third parties who perform services on our behalf, such as our e-commerce and hosting platform, payment processing, order fulfillment, shipping carriers, IT support, and marketing services, solely for the purpose of providing the Service.

b. Suppliers and Grading Partners

With suppliers, distributors, or grading and authentication partners where necessary to fulfill a special order, verify an item’s authenticity or condition, or process a claim.

c. Legal Requirements

Where required to comply with applicable law, regulation, legal process, customs requirements, or governmental request, or to protect the rights, property, or safety of Shinju TCG, our customers, or others.

d. Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred as part of that transaction.

e. With Your Consent

For any other purpose disclosed to you at the time your information is collected, or with your consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Service, remember your shopping cart, and understand how visitors use our website. You can control cookies through your browser settings; disabling cookies may affect certain features of the Service, such as the ability to complete a purchase.

5. International Transfers

Shinju TCG is based in Japan and serves customers in many countries. Your information may be processed in Japan and in other countries where our service providers operate. By using the Service, you understand that your information may be transferred to, stored, and processed in these locations, and we take reasonable steps to protect it in accordance with this Privacy Policy and applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to complete transactions, satisfy return and claim periods, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Choices and Rights

a. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us at support@www.shinjutcg.com.

b. Marketing Communications

You may opt out of promotional emails and mailing-list messages at any time by using the unsubscribe link included in those communications or by contacting us directly.

c. Account Deletion

You may request that we delete your account and associated personal information, subject to our legal and legitimate business obligations to retain certain records (such as order history).

d. Rights Under Applicable Law

Depending on where you live, you may have additional rights under laws such as Japan’s Act on the Protection of Personal Information (APPI), the EU and UK General Data Protection Regulation (GDPR), or the California Consumer Privacy Act (CCPA). These may include the right to know what personal information we collect, to request correction or deletion, and to object to certain processing. We do not sell your personal information. To exercise any of these rights, contact us using the details below.

e. Do Not Track

Our Service does not currently respond to “Do Not Track” browser signals.

9. Children’s Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

10. Third-Party Links

Our Service may contain links to third-party websites, including social media platforms, supplier sites, and payment processors. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

Shinju TCG reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.